We want you to feel confident when shopping with Wellies. If there is an issue with your order, our team is here to help make things right.
Returns
We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.
To be eligible for a return:
- Your item must be in the same condition that you received it
- Unused and unopened
- With all original packaging and seals intact
- You must provide proof of purchase, such as your order confirmation or receipt
To start a return, please use the Contact option on our website and provide your order number along with details about the product you wish to return.
If your return is accepted, we will provide instructions for sending your order back and, where applicable, a return shipping label.
Products returned without first requesting and receiving return approval will not be accepted.
If you have any questions about a return, you can contact us at any time through the Contact option on our website.
Damages and Issues
Please inspect your Wellies order when it arrives. If your Raspberry Lemon Energy & Mood Drink Mix or any other product is damaged, defective, incorrect, or arrives with compromised packaging, contact us as soon as possible through the Contact option so we can review the issue and arrange an appropriate resolution.
Exceptions / Non-Returnable Items
Certain products cannot be returned, including but not limited to:
- Opened or partially used drink mix pouches
- Individual stick packets that have been opened, damaged, or removed from their original sealed condition
- Custom or personalized items
- Digital products or downloadable content
- Items marked as final sale
- Gift cards
Because Wellies sells consumable wellness products, we may be unable to accept returns where the product has been opened or its original seal has been broken for hygiene and safety reasons.
If you are unsure whether your order is eligible for return, please contact us before sending anything back.
Sale items and gift cards are non-refundable.
Exchanges
The fastest way to receive a replacement product is to:
- Request a return for the original product through the Contact option
- Once your return has been approved, place a new order for the replacement product
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable consumer protection laws.
Products must be returned in the same condition in which they were received — unused, unopened, with all original seals and packaging intact, and accompanied by proof of purchase. Certain sealed consumable or hygiene-sensitive products may not qualify for return once opened where permitted by law.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or declined.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please keep in mind that your bank, payment provider, or card issuer may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us through the Contact option on the Wellies website.