Wellies operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a secure, reliable, and straightforward shopping experience.
This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit our website, use our Services, make a purchase, contact us, or otherwise interact with Wellies.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply in relation to the collection, processing, use, and disclosure of your personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
“Personal information” means information that identifies you or can reasonably be associated with you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.
Depending on how you interact with our store, we may collect:
- Contact Details: Your name, billing address, shipping address, phone number, email address, and order information.
- Financial Information: Payment card details, transaction information, payment confirmations, and related billing information.
- Account Information: Username, password, preferences, account settings, and other information connected with your account.
- Transaction Information: Products viewed, added to your cart, purchased, returned, exchanged, or otherwise interacted with.
- Communications: Information you provide when contacting us, submitting an inquiry, or communicating with customer support.
- Device Information: IP address, browser type, device type, operating system, network connection, and similar technical information.
- Usage Information: Information about how you access, browse, navigate, and interact with our website and Services.
Personal Information Sources
We may collect personal information from:
- Directly from you when you place an order, create an account, contact us, or otherwise provide information.
- Automatically through cookies, pixels, analytics technologies, and similar tools when you use our Services.
- Service providers that help us operate our website, process payments, fulfil orders, provide customer support, or perform other business functions.
- Business partners and other third parties that support the operation, marketing, security, or improvement of our Services.
How We Use Your Personal Information
1. Provide, Tailor, and Improve Services
To process purchases, complete payments, manage customer accounts, fulfil and ship orders, process returns or exchanges, provide customer support, and improve the overall shopping experience.
2. Marketing and Advertising
To provide information about Wellies products, promotions, offers, new releases, and other marketing communications where permitted by applicable law.
3. Security and Fraud Prevention
To protect our customers, website, and business by identifying, investigating, and preventing fraudulent, unauthorized, suspicious, or illegal activity.
4. Communication
To respond to questions, provide order-related information, address customer service requests, and communicate with you about our Services.
5. Legal Compliance
To comply with applicable laws, regulations, legal processes, contractual obligations, and lawful requests from government or regulatory authorities.
How We Disclose Personal Information
We may disclose your personal information when reasonably necessary to operate and support our Services, including:
- With service providers that assist with payments, fulfilment, shipping, analytics, marketing, website hosting, customer support, and other business operations.
- With marketing or advertising partners where applicable and permitted by law.
- When you direct us to share information or otherwise provide your consent.
- With affiliated companies or related businesses where necessary for legitimate business operations.
- In connection with a merger, acquisition, restructuring, financing, sale of assets, or other business transfer.
- Where disclosure is required to comply with applicable laws, legal obligations, court orders, or lawful government requests.
Relationship With Shopify
Our Services are hosted and supported by Shopify. Information you provide through the Wellies store may be processed by Shopify and relevant third-party service providers where necessary to operate, maintain, secure, and improve the Services.
For additional information about how Shopify handles personal information, please review Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Websites
Our Services may contain links to websites, platforms, or services operated by third parties. Wellies does not control and is not responsible for the privacy, security, content, or practices of those third-party services. We encourage you to review their privacy policies before providing personal information.
Children’s Data
Our Services are not intended for individuals under the applicable age of majority. We do not knowingly collect personal information from children or minors where doing so would be prohibited by applicable law.
Security and Data Retention
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on where you live, applicable privacy laws may provide you with certain rights relating to your personal information, including the right to:
- Access personal information we hold about you
- Request deletion of certain personal information
- Request correction of inaccurate or incomplete information
- Request a portable copy of certain personal information
- Withdraw or manage certain marketing and communication preferences
You may exercise applicable rights by using the Contact option available through the Wellies store. We may need to verify your identity before completing certain requests.
Complaints
If you have questions or concerns about how Wellies collects, uses, or protects your personal information, please contact us using the Contact option available on our website. Where applicable, you may also have the right to submit a complaint to your local data protection or privacy authority.
International Transfers
Your personal information may be transferred to, stored in, or processed in countries outside your country of residence. Where required, we take reasonable steps to ensure appropriate safeguards are in place for such transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal obligations, or operational requirements. Any updated version will be published on this page with the revised policy taking effect once posted unless otherwise stated.
Contact
For questions about this Privacy Policy, how we handle your personal information, or your applicable privacy rights, please use the Contact option available on the Wellies website.